Returns & Exchange

If you aren’t happy, we aren’t happy! We have a 100% Satisfaction Guarantee on all products not marked as non-returnable. They may be returned within 14 days of receipt of the product for a complete refund* to the same credit card it was purchased on, less the actual shipping and handling fees. After 14 days, up to 30, we will gladly issue a store credit or exchange, less the actual shipping and handling fees. We do not accept any returns after 30 days from delivery of the product. Items must be returned in original, unused condition and in the original packaging. Packaging must not be defaced in any way.

Examples of non-refundable items at Boopkin are high chairs, bouncers, strollers, car seats, furniture items, mattresses, and personalized/custom items. They cannot be returned, exchanged, or canceled once the order has been placed. All non-refundable items should be marked on the item’s page, but if you are unsure whether or not the items you are interested in can be returned please email us at service@boopkin.com or use our site’s live chat function during regular business hours.

*Shipping charges will also apply to exchanges. Please note that returned items purchased with or without a free shipping offer or promotion will have the actual shipping and handling fees (paid by Boopkin to the freight carrier) subtracted from the refund. Please allow up to 30 days to see your credit on your statement.